Privacy Policy

1. Who We Are

Radhive Pty Ltd is a professional business and consulting services company based in Melbourne VIC. Our registered entity details are:

• Entity: Radhive Pty Ltd
• ABN: 75 703 593 211
• Location: Melbourne VIC, Australia
• Website: https://radhive.online
• Contact email: ceo@radhive.online

2. The Australian Privacy Principles

The APPs set out the standards, rights and obligations in relation to the handling, holding, use, disclosure and access of personal information. Radhive Pty Ltd handles personal information in line with all thirteen APPs, including requirements relating to:

• Open and transparent management of personal information (APP 1)
• Anonymity and pseudonymity (APP 2)
• Collection of solicited personal information (APP 3 and APP 4)
• Dealing with unsolicited personal information (APP 4)
• Notification of the collection of personal information (APP 5)
• Use or disclosure of personal information (APP 6)
• Direct marketing (APP 7)
• Cross-border disclosure of personal information (APP 8)
• Adoption, use or disclosure of government related identifiers (APP 9)
• Quality of personal information (APP 10)
• Security of personal information (APP 11)
• Access to personal information (APP 12)
• Correction of personal information (APP 13)

3. What Personal Information We Collect

The personal information we collect depends on the nature of your dealings with us. It may include:

• Contact details: your name, business name, email address and, where relevant for service delivery, your business address or suburb.
• Enquiry and engagement information: the content of messages you send us through our website forms, by email or through other correspondence, including information about your business needs.
• Quote and service information: details you provide when requesting a quote or engaging our services, such as project scope, timelines and business objectives.
• Website usage information: anonymised or aggregated data about how visitors use our website, such as pages viewed and general location derived from IP address.

We do not generally collect sensitive information (such as information about health, ethnicity or beliefs). If you choose to provide such information, we will only use it for the purpose for which you supplied it.

4. How We Collect Personal Information

We collect personal information in several ways, including:

• When you complete a form on our website, such as our quote request or contact forms;
• When you email us directly at ceo@radhive.online;
• When you engage us to provide professional business and consulting services;
• When we communicate with you about a project or enquiry;
• Through automated website analytics tools when you browse radhive.online.

Where it is reasonable and practicable to do so, we will collect personal information directly from you. If we receive unsolicited personal information that we did not request, we will handle it in accordance with APP 4 and, where lawful and reasonable, destroy or de-identify it.

5. Why We Collect and Use Personal Information

We collect, hold and use personal information for purposes including:

• Responding to enquiries and quote requests submitted through our website or by email;
• Providing our professional business and consulting services to clients;
• Communicating with clients and prospective clients about projects, deliverables and business matters;
• Preparing proposals, agreements and invoices;
• Improving the content, structure and performance of our website;
• Complying with our legal and regulatory obligations, including tax and record-keeping requirements under Australian law.

We will only use your personal information for the primary purpose for which it was collected, or for a related purpose you would reasonably expect. If we need to use your information for another purpose, we will seek your consent or rely on a permitted exception under the APPs.

6. Anonymity and Pseudonymity

Wherever it is lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym. For example, you may browse our website without providing any personal information. However, if you would like a tailored quote, a response to a detailed enquiry or a formal engagement of services, we will generally need your contact details in order to provide those services.

7. Direct Marketing

We may occasionally use the contact details you have provided to send you information about our services that we believe may be relevant to your business. Every direct marketing communication will include a simple way for you to opt out, such as an unsubscribe link or a request address. If you ask us not to send you marketing material, we will stop promptly and record your preference. You may also request the source of your contact details under APP 7, and we will respond within a reasonable period.

8. Disclosure of Personal Information

We do not sell, rent or trade your personal information. We may disclose personal information to third parties only where reasonably necessary for the purposes described in this policy, including:

• Service providers: such as website hosting, email, cloud storage, accounting, analytics and administrative service providers who support our operations, and who are bound by confidentiality and appropriate data handling obligations;
• Professional advisers: such as our accountants or legal advisers, where required for the conduct of our business;
• Legal and regulatory bodies: where disclosure is required or authorised by Australian law, court order or regulatory body.

Some of the third-party service providers we use may store or process data outside Australia. Where personal information is likely to be disclosed overseas, we take reasonable steps, in accordance with APP 8, to ensure the recipient does not breach the APPs and that your information receives substantially similar protection.

9. Quality of Personal Information

We take reasonable steps to ensure the personal information we collect, use and disclose is accurate, up to date, complete and relevant. If you believe any information we hold about you is incorrect, incomplete or out of date, please contact us at ceo@radhive.online and we will update our records promptly.

10. Security of Personal Information

In accordance with APP 11, we take reasonable steps to protect the personal information we hold from misuse, interference, unauthorised access, modification and disclosure. These steps include:

• Limiting access to personal information to personnel and service providers who need it for a legitimate purpose;
• Using reputable, security-conscious hosting and cloud service providers;
• Applying standard technical safeguards such as encrypted connections to our website;
• Securely destroying or de-identifying personal information when we no longer need it and are not required by law to retain it.

We also assess our obligations under the Notifiable Data Breaches scheme, which forms part of the Privacy Act. If a data breach is likely to result in serious harm to individuals whose information we hold, we will notify the Office of the Australian Information Commissioner (OAIC) and the affected individuals as required by law.

11. Access to and Correction of Your Personal Information

Under APP 12 and APP 13, you have the right to request access to the personal information we hold about you and to request corrections where it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email ceo@radhive.online with enough detail for us to identify the information concerned. We will respond within a reasonable timeframe, and there is generally no charge for making an access request.

In some circumstances, we may refuse a request — for example, where giving access would be unlawful or would pose a serious threat to someone's safety. If we refuse access or a correction, we will provide a written explanation and, where relevant, note your request on the record.

12. Cookies and Website Analytics

Our website may use cookies and similar technologies to understand how visitors use the site and to improve its content and usability. Cookies are small text files stored on your device. You can configure your browser to reject cookies or alert you when they are used; however, some features of the website may not function correctly without them. Analytics data we collect is used in aggregate form and is not intended to identify individual visitors.

13. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and this policy does not apply to them. We encourage you to review the privacy policies of any third-party website before providing your personal information.

14. Government Related Identifiers

We do not adopt, use or disclose government related identifiers, such as tax file numbers or driver licence numbers, as our own identifiers. Any such information, if ever provided to us, will be handled strictly in accordance with APP 9 and only where authorised by Australian law.

15. Making a Privacy Complaint

If you have a concern about how we have handled your personal information, or you believe we may have breached the APPs or this policy, please contact us first:

Email: ceo@radhive.online

Please include enough detail for us to investigate your complaint. We will acknowledge your complaint promptly, investigate it fairly and provide a written response, usually within 30 days.

If you are not satisfied with our response, or you would prefer to raise the matter externally, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: https://www.oaic.gov.au
• Postal address: OAIC, GPO Box 5218, Sydney NSW 2001

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services or the law. The current version will always be published on this page, along with the date of the most recent revision. Continued use of our website or services after an update constitutes acceptance of the revised policy.